Hi from the Instapro Group 👋🏼
We're the technology company behind a home services revolution. Our mission is to help tradespeople get the work they want and homeowners hire the tradespeople they need.
At Instapro, every team member’s perspective and experience advances our mission. We are committed to creating a workplace that reflects the communities we serve. We work hard to mitigate biases in our recruitment process and foster a welcoming and inclusive environment.
This role is initially being offered on a 24 month (maternity cover) contract basis, with the possibility of extension.
As CRM Manager, you will be responsible for planning, implementing, evaluating and optimising automated and one-off email campaigns to increase customer engagement & retention. You will report to the Head of CRM and work together with colleagues throughout the entire organisation on a case-by-case basis.
Situated in the marketing department, Instapro Group’s CRM Team is responsible for email marketing campaigns for tradespeople and homeowners in our six European markets. We collaborate closely with our colleagues in the product team on transactional email and push campaigns along the entire customer lifecycle; from onboarding to retention & reactivation.
Our CRM Stack includes:
Marketing Automation: Iterable, Mailchimp, OneSignal & Zapier
Template creation: Taxi for Email
Ideation: Figma & Miro
Reporting & Analytics: Redshift, Looker
Your role includes the following:
Implementing transactional & marketing email campaigns for tradespeople and homeowners including template creation, building workflows & testing
Segmentation and personalisation
Tracking & reporting of KPI
A/B testing and optimisation of CRM cycles and email campaigns
Collaborating with relevant teams such as product, data engineering, UX, operations, brand marketing & analytics to make new campaigns possible
1-2 years experience in CRM, marketing automation and/or email marketing, ideally in a platform/subscription business
Experience in template creation, journey building, segmentation & knowledge of email best practices
Experience in using marketing automation tools such as Braze or Salesforce Marketing Cloud. Experience with Iterable is a strong plus
Experience in A/B testing & campaign optimization
Knowledge of common marketing tracking practices
Comfortable working in a remote-first matrix organisation and in cross-functional teams
Strong attention to detail and analytical mindset. Great ability to work with data
Professional English language skills. German, French, Dutch or Italian language skills are nice to have
Some additional “nice to have” skills, but not a requirement to apply:
Experience with one or more of our CRM Stack tools
CSS/HTML (for email adjustments)
Experience with push notifications & SMS
Working knowledge of relevant data protection laws e.g. GDPR
You can make an Impact. Joining Instapro Group is an opportunity to help crack the code in one of the last big industries to become digital-first. We’re leaders in our markets, yet small enough for everyone to make a real difference.
We care. We don’t believe in one size fits all. Whether it’s flexibility in your working hours, your location, or opportunities to advance and grow, you’ll find the space to be your best self.
These are the benefits you'll enjoy:
These are the values that guide everything we do:
Read our values in full here
Interested in applying? Submit your application below and we will get back to you.
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Your application has been successfully submitted!
You need to already be based in one of our office locations or be willing to relocate to one of them.
We have a hybrid-work policy, which means that it’s up to you whether you prefer to work onsite or feel more comfortable working from home. However, in some roles, we might be looking for people living in the same region. You can have a look at what locations we are active in via the button below.
Yes and yes.
For applicants relocating to our German or Dutch offices, we provide financial relocation assistance and step-by-step guidance to support you in your relocation journey.
We also provide visa sponsorship for our German and Dutch offices. Currently, visa sponsorship for the French office is not possible.
Please go through the job description once again and be ready to ask your questions to help yourself better understand if our environment matches your expectations.
You can visit Instapro Group's other web spaces, such as our LinkedIn page, to get a feel for our vibe.
Our interviewing processes can slightly differ depending on the department. The three things that are consistent across every process are a talk with the hiring manager in the early phase of the process, a team interview in the middle, and a culture interview at a later phase of the process. To find out more about our cultural values, you can click here.
