- 3+ years of experience with proven track record in Customer Service team management (5 to 15 employees)
- Experience in leading teams that have both outbound and inbound call responsibilities is a strong plus
Strong organizational and analytical skills
Excellent verbal and written communication skills in both German and English
Experience working cross functionally and ability to collaborate with an international team
Flexibility and adaptability are traits you highly associate with. Working in a continuously evolving environment motivates you
Ability to travel twice a year to our other European offices
Experience working with CRM tools (Salesforce)
Hybrid working model: availability to come to the office
Experience in Change Management
Why you’ll enjoy working at the Instapro Group
You can make an Impact. Joining Instapro Group is an opportunity to help crack the code in one of the last big industries to become digital-first. We’re leaders in our markets, yet small enough for everyone to make a real difference.
We care. We don’t believe in one size fits all. Whether it’s flexibility in your working hours, your location, or opportunities to advance and grow, you’ll find the space to be your best self.
These are the benefits you'll enjoy:
Highly competitive salary package
28 days paid holiday
Hybrid work environment
Eligibility to receive stock appreciation rights
Mental health support via OpenUp
Public transport subsidy
Regular team events
These are the values that guide everything we do:
- We put integrity first. We are authentic, transparent and respectful.
- We are all stewards. We are stewards of the company on behalf of all stakeholders.
- We follow the evidence. We are objective, evidence-based and pragmatic in our decision-making.
- We never stop learning. We are open-minded and curious.
- We win together. We collaborate and earn trust with our colleagues.
- We are inclusive. We are committed to building a diverse and inclusive company.
Read our values in full here
Interested in applying? Submit your application below and we will get back to you.