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Group Product Manager (customer facing teams)

Aix-en-Provence, Provence-Alpes-Côte-d’Azur, FranceProduct

Hi from the Instapro Group 👋🏼

We're the technology company behind a home services revolution. Our mission is to help tradespeople get the work they want and homeowners hire the tradespeople they need.

At Instapro, every team member’s perspective and experience advances our mission. We are committed to creating a workplace that reflects the communities we serve. We work hard to mitigate biases in our recruitment process and foster a welcoming and inclusive environment.

Job description

The Instapro Group is looking to hire a highly passionate, data-driven and experienced product leader to manage, lead, grow, and mentor up to four product managers for customer facing teams in our marketplace.

The Instapro Group runs marketplaces in multiple countries which allows homeowners to post homeservices jobs and to connect with reliable tradespeople to hire them for the execution of jobs and tradespeople can reliably find the jobs they need. Our eight customer facing teams cover the full customer journey from acquisition, onboarding, responding, shortlisting, and hiring for tradespeople and homeowners. Customer Facing teams work alongside Enabling, Data and Platform teams.

You will work alongside the other Group Product Managers. As Group Product Manager, you will mentor, coach and manage the Product Managers in your teams, and align with your peers and management. As a motivating leader, you will lead the development and continuous improvement of parts of our core marketplace.

This position requires a business mindset, metrics focus and a value driven approach. The ideal candidate combines marketplace experience with a consultative mindset and strong communication skills. You are used to partnering with product people and higher management alike in a fast-paced and team-driven environment.

Your role includes the following:

  • Lead a team of product managers and provide guidance, coaching, and mentorship to help them achieve their goals and deliver high-quality products in our core marketplace

  • Together with your PMs, authoring and reviewing strategic documents (product alignment documents) in a-synchronous discussions

  • Stewarding big strategic opportunities across different teams, including driving an inspiring vision and coordinating required work across adjacent teams

  • Aligning team contributions and product solutions to the company strategy

  • Together with your peers in Engineering (Engineering Manager) and UX (UX Manager) ensuring that your teams can turn that strategy into a concrete product roadmap and execute on it

  • Work closely with business, operations and marketing stakeholders to identify opportunities that can drive revenue growth and improve customer experience

  • Report on core metrics in the dynamic marketplace

  • Together with your product peers evangelize an evidence-based and experiment-driven culture in our product development department

Job requirements

  • Multi-year experience in working in product management for customer facing products

  • 7+ years of experience in product management

  • 3+ years of experience leading and managing product managers

  • Experience in two-sided marketplaces, ideally B2B2C with deep understanding of marketplace dynamics

  • Proven track record in delivering customer value which drives revenue

  • Attention to detail and ability to switch from the managerial plane to stepping in when needed

  • Experience working in an Agile development environment.

  • Strong problem-solving skills and ability to navigate complex technical challenges

  • Strong communicator able to translate complex metrics and dynamics into comprehensible story-telling

  • Strong interpersonal and communication skills in English, both in written and oral form; which enables you to work well in our distributed and hybrid organisational setup with emphasis on a-synchronous information flows

Why you’ll enjoy working at the Instapro Group

You can make an Impact. Joining Instapro Group is an opportunity to help crack the code in one of the last big industries to become digital-first. We’re leaders in our markets, yet small enough for everyone to make a real difference.

We care. We don’t believe in one size fits all. Whether it’s flexibility in your working hours, your location, or opportunities to advance and grow, you’ll find a supportive and open culture designed to help our team members thrive.

These are the benefits you'll enjoy:

  • Highly competitive salary package

  • Hybrid work environment

  • Eligibility to receive a grant of restrictive stock units

  • Mental health support

  • Training support

  • Regular team events

These are the values that guide everything we do:

  • We put integrity first. We are authentic, transparent and respectful.
  • We are all stewards. We are stewards of the company on behalf of all stakeholders.
  • We follow the evidence. We are objective, evidence-based and pragmatic in our decision-making.
  • We never stop learning. We are open-minded and curious.
  • We win together. We collaborate and earn trust with our colleagues.
  • We are inclusive. We are committed to building a diverse and inclusive company.

Read our values in full here

Interested in applying? Submit your application below and we will get back to you.


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Good to know...

Do you offer remote work?

You need to already be based in one of our office locations or be willing to relocate to one of them.

We have a hybrid-work policy, which means that it’s up to you whether you prefer to work onsite or feel more comfortable working from home. However, in some roles, we might be looking for people living in the same region. You can have a look at what locations we are active in via the button below.

Do you offer a relocation package and visa sponsorship?

Yes and yes.

For applicants relocating to our German or Dutch offices, we provide financial relocation assistance and step-by-step guidance to support you in your relocation journey.

We also provide visa sponsorship for our German and Dutch offices. Currently, visa sponsorship for the French office is not possible.

How should I prepare for an interview?

Please go through the job description once again and be ready to ask your questions to help yourself better understand if our environment matches your expectations.

You can visit Instapro Group's other web spaces, such as our LinkedIn page, to get a feel for our vibe.

What does an interviewing process generally look like?

Our interviewing processes can slightly differ depending on the department. The three things that are consistent across every process are a talk with the hiring manager in the early phase of the process, a team interview in the middle, and a culture interview at a later phase of the process. To find out more about our cultural values, you can click here.