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Senior Project Manager (New markets & Expansion)

  • Aix-en-Provence, Provence-Alpes-Côte-d’Azur, France
  • Berlin, Berlin, Germany
  • Amsterdam, Noord-Holland, Netherlands
  • London, England, United Kingdom
+3 more

Hi from the Instapro Group 👋🏼

We're the technology company behind a home services revolution. Our mission is to help tradespeople get the work they want and homeowners hire the tradespeople they need.

At Instapro, every team member’s perspective and experience advances our mission. We are committed to creating a workplace that reflects the communities we serve. We work hard to mitigate biases in our recruitment process and foster a welcoming and inclusive environment.

Job description

Open in all locations: France, Germany, the Netherlands, and the United Kingdom

Instapro Group is seeking an experienced and driven Senior Project Manager (New markets & Expansion) to oversee the daily activities of Instapro’s new market initiatives. This is an exciting opportunity to work on the start-up and scale-up phase of new business lines and enable new country launches.

You will help shape the vision and strategy for this recently founded team, but you also have to be able to execute swiftly and solve problems as they arise. In this role, you will report to the Director of New Markets, but you will be interfacing directly with department leaders across the organisation.

The ideal candidate will have a sharp business mind with good and flexible problem-solving skills to adapt, identify and rectify day-to-day operational issues that arise within our new market initiatives. You should have experience working with functional departments such as Customer Service, Product, Marketing, Legal and Finance.

You should have a solid understanding of online products, ideally within a marketplace setting. Additionally, you’ll display a proven ability to develop and maintain an environment of trust, diversity, and inclusion. Most importantly, you have the desire to work in a high-paced and fast changing environment that brings you joy when you see yourself making a positive impact.

Your role includes the following: 

  • Partner with product, tech & UX (PTU), Customer Service and Marketing departments to launch & help optimise new products and enter new markets

  • Own and implement projects from conceptualisation to execution and tracking

  • Develop, test and optimise business & customer service processes to drive success with these new initiatives and ensure our customer service teams work effectively

  • Maintain constant communication with management, key departmental partners & teams of customer service agents to ensure the success of new products & businesses

  • Develop, implement & maintain lean quality assurance protocols in an entrepreneurial environment

  • Understand Instapro’s business & strategy quickly to communicate to teams how new initiatives fit into strategy & participate in strategic & tactical dialogue

  • Ensure timely data collection, analyse key metrics to achieve our targets and change course when needed

Job requirements

  • 5+ years of business experience

  • 3+ years of experience in technology companies

  • Exceptional project/stakeholder management and problem solving skills

  • Experience & familiarity with product & UX design, development & management

  • Knowledge of general business software and aptitude to learn new applications; proficiency in Google docs, sheets & slides

  • Advanced analytical skills, at least with Google Spreadsheets/Excel, ideally experienced with SQL and/or Looker

  • Objective & evidence-based mindset & ability to operate within an evidence-based organisation

  • Fluent in English with strong written English language skills. Fluency in German, French, Dutch, Italian, and other European languages is a plus

  • Experience in innovative technology companies (startup experience ideal) & experience in marketplaces is a plus

Why you’ll enjoy working at the Instapro Group

You can make an Impact. Joining Instapro Group is an opportunity to help crack the code in one of the last big industries to become digital-first. We’re leaders in our markets, yet small enough for everyone to make a real difference.

We care. We don’t believe in one size fits all. Whether it’s flexibility in your working hours, your location, or opportunities to advance and grow, you’ll find a supportive and open culture designed to help our team members thrive.

These are the benefits you'll enjoy:

  • Highly competitive salary package

  • Hybrid work environment

  • Hybrid allowance/benefit

  • Eligibility to receive an equity award

  • Temporary work from abroad policy

  • Mental health support

  • Regular team and social events

  • Further benefits depending on location

These are the values that guide everything we do:

  • We put integrity first. We are authentic, transparent and respectful.
  • We are all stewards. We are stewards of the company on behalf of all stakeholders.
  • We follow the evidence. We are objective, evidence-based and pragmatic in our decision-making.
  • We never stop learning. We are open-minded and curious.
  • We win together. We collaborate and earn trust with our colleagues.
  • We are inclusive. We are committed to building a diverse and inclusive company.

Read our values in full here

Interested in applying? Submit your application below and we will get back to you.


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Good to know...

What is our working model?

You need to based in one of our office locations or be willing to relocate to one of them.

We have a hybrid-work model, which means that it’s up to you whether you prefer to work onsite or feel more comfortable working from home. However, in some roles, we might be looking for people to come to the office more regularly. You can have a look at what locations we are active in via the button below.

How should you prepare for an interview?

Please go through the job description once again and be ready to ask your questions to help yourself better understand if our environment matches your expectations.

You can visit Instapro Group's other web spaces, such as our LinkedIn page, to get a feel for our vibe.

What does an interviewing process generally look like?

Our interviewing processes can differ slightly depending on the department. The three steps that are consistent for every vacancy are a talk with the hiring manager at the beginning, a team interview in the middle, and an elevator interview at a later phase of the process. The best way to prepare for an elevator interview is to go over our values.