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Product Design Manager

London, England, United KingdomUX

Hi from the Instapro Group 👋🏼

We're the technology company behind a home services revolution. Our mission is to help tradespeople get the work they want and homeowners hire the tradespeople they need.

At Instapro, every team member’s perspective and experience advances our mission. We are committed to creating a workplace that reflects the communities we serve. We work hard to mitigate biases in our recruitment process and foster a welcoming and inclusive environment.

Job description

As a Product Design Manager at the Instapro Group, you will truly understand our customers on both sides of our digital marketplace to create solutions that meet their various needs and exceed their expectations - all while delivering on the company's mission and strategy. You will shape how our customers interact with our company and product both now and in the future.

In this role, you will advocate for the voice of the customer and foster a shared understanding of user-centred design within the organisation. You will provide leadership and direction for several product teams working across responsive web, app and our UX systems.


Your role includes the following:

  • Manage, coach and develop a team of talented Product Designers

  • Work effectively side-by-side with your Product and Tech counterparts to build high-performing product teams that deliver customer value and business results

  • Use data from a variety of sources to make evidence-based decisions, weigh the impact and tradeoffs of those decisions and seek input where needed to drive alignment

  • Define a product design strategy and vision, develop supporting proof of concepts and create the plans for evolutionary, iterative changes that bring this larger vision to life

  • Work hands-on as needed to support your team in creating solutions. This could be developing flows, wireframes, layouts, facilitation guides, dashboards, etc.

  • Continuously improve our systems, processes, methodologies, best practices and tools

  • Impact the growth, operation, atmosphere and collaboration of the UX team as part of UX leadership

  • Monitor the quality of our experience and resolve any issues when our product touch points don't meet industry standards and/or user expectations

Job requirements

  • 8+ years of experience designing end-to-end UX or in a related field - meaning you have a significant amount of experience in discovering, defining and designing well-thought through and well-performing user experiences

  • 2+ years experience managing product design professionals

  • A demonstrated history of synthesizing quantitative and qualitative user data and insights and converting them into actionable solutions

  • Compelling communication, presentation, and storytelling skills with an ability to influence others at all levels of organisational audiences (in English)

  • Practical understanding (including capabilities and limitations) of current technologies and tools used to build experiences

  • Creative, open to learning new things and embracing diverse ideas


Why you’ll enjoy working at the Instapro Group

You can make an Impact. Joining Instapro Group is an opportunity to help crack the code in one of the last big industries to become digital-first. We’re leaders in our markets, yet small enough for everyone to make a real difference.
We care. We don’t believe in one size fits all. Whether it’s flexibility in your working hours, your location, or opportunities to advance and grow, you’ll find a supportive and open culture designed to help our team members thrive.

These are the benefits you'll enjoy:

  • 33 days holiday (including bank holidays) + 1 annual bonus leave day after 5, 8, 10, 15 and 20 work anniversaries (capped at 5 bonus leave days)

  • 5% employer pension contribution

  • Eligibility to receive stock appreciation rights

  • Comprehensive private medical insurance with AXA

  • Routine treatments health cash plan

  • Enhanced parental leave

  • Hybrid work environment

  • Training support

  • Generous hybrid allowance

  • Commuting allowance for office days


These are the values that guide everything we do:

  • We put integrity first. We are authentic, transparent and respectful.
  • We are all stewards. We are stewards of the company on behalf of all stakeholders.
  • We follow the evidence. We are objective, evidence-based and pragmatic in our decision-making.
  • We never stop learning. We are open-minded and curious.
  • We win together. We collaborate and earn trust with our colleagues.
  • We are inclusive. We are committed to building a diverse and inclusive company.

Read our values in full here

Interested in applying? Submit your application below and we will get back to you.

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Good to know...

Do you offer remote work?

You need to already be based in one of our office locations or be willing to relocate to one of them.

We have a hybrid-work policy, which means that it’s up to you whether you prefer to work onsite or feel more comfortable working from home. However, in some roles, we might be looking for people living in the same region. You can have a look at what locations we are active in via the button below.

Do you offer a relocation package and visa sponsorship?

Yes and yes.

For applicants relocating to our German or Dutch offices, we provide financial relocation assistance and step-by-step guidance to support you in your relocation journey.

We also provide visa sponsorship for our German and Dutch offices. Currently, visa sponsorship for the French office is not possible.

How should I prepare for an interview?

Please go through the job description once again and be ready to ask your questions to help yourself better understand if our environment matches your expectations.

You can visit Instapro Group's other web spaces, such as our LinkedIn page, to get a feel for our vibe.

What does an interviewing process generally look like?

Our interviewing processes can slightly differ depending on the department. The three things that are consistent across every process are a talk with the hiring manager in the early phase of the process, a team interview in the middle, and a culture interview at a later phase of the process. To find out more about our cultural values, you can click here.