Hi from the Instapro Group 👋🏼
We're the technology company behind a home services revolution. Our mission is to help tradespeople get the work they want and homeowners hire the tradespeople they need.
At Instapro, every team member’s perspective and experience advances our mission. We are committed to creating a workplace that reflects the communities we serve. We work hard to mitigate biases in our recruitment process and foster a welcoming and inclusive environment.
As a UX Writer with customer experience focus, you’ll work with our ops and sales team to help improve the quality and performance of their customer communications. You will be supported by a content design lead who will guide you as needed and give you explicit opportunities for bettering your craft and learning the skills you need to work effectively.
Your role includes the following:
What types of content can you expect to work on?
Experience working in a product organisation / working with product teams in agile methodologies
A qualification in a relevant field such as media studies, copywriting, linguistics, UX design/research or psychology. Qualifications aren’t a dealbreaker if your experience speaks for itself!
Native-level English language skills. What does this mean? It means that you have spoken English for most of your life, that you currently speak English on a daily basis socially and professionally, and consume English language media. Most importantly, it means that you have been working in English, on English language products for most of your career. It does not mean that you need to have English as a mother-tongue or come from a Western, English-speaking country
A passion for user-centric design, inclusivity and accessibility
Experienced in creating copy that resonates with a diverse audience
Core skills
Content testing: you have some experience with designing and conducting both qualitative and quantitative user tests
Stakeholder management: you are confident in presenting your work and explaining your choices to the people who work with you
Content writing: you are able to craft text thoughtfully, present options, and amend your solutions based on feedback
User experience: you are able to identify relationships between content choices and how people think, feel and behave
Strategic thinking: you are able to make writing and design choices that connect to the task’s outcome
You can make an Impact. Joining Instapro Group is an opportunity to help crack the code in one of the last big industries to become digital-first. We’re leaders in our markets, yet small enough for everyone to make a real difference.
We care. We don’t believe in one size fits all. Whether it’s flexibility in your working hours, your location, or opportunities to advance and grow, you’ll find the space to be your best self.
These are the benefits you'll enjoy:
Highly competitive salary package
28 days paid holiday
Hybrid work environment
Pension scheme
Eligibility to receive stock appreciation rights
Mental health support via OpenUp
Training support
Public transport subsidy
Lunch allowance
Relocation budget & visa support if moving to Germany
Regular team events
These are the values that guide everything we do:
Read our values in full here
Interested in applying? Submit your application below and we will get back to you.
or
Your application has been successfully submitted!
You need to already be based in one of our office locations or be willing to relocate to one of them.
We have a hybrid-work policy, which means that it’s up to you whether you prefer to work onsite or feel more comfortable working from home. However, in some roles, we might be looking for people living in the same region. You can have a look at what locations we are active in via the button below.
Yes and yes.
For applicants relocating to our German or Dutch offices, we provide financial relocation assistance and step-by-step guidance to support you in your relocation journey.
We also provide visa sponsorship for our German and Dutch offices. Currently, visa sponsorship for the French office is not possible.
Please go through the job description once again and be ready to ask your questions to help yourself better understand if our environment matches your expectations.
You can visit Instapro Group's other web spaces, such as our LinkedIn page, to get a feel for our vibe.
Our interviewing processes can slightly differ depending on the department. The three things that are consistent across every process are a talk with the hiring manager in the early phase of the process, a team interview in the middle, and a culture interview at a later phase of the process. To find out more about our cultural values, you can click here.
