Hi from the Instapro Group 👋🏼
We're the technology company behind a home services revolution. Our mission is to help tradespeople get the work they want and homeowners hire the tradespeople they need.
At Instapro, every team member’s perspective and experience advances our mission. We are committed to creating a workplace that reflects the communities we serve. We work hard to mitigate biases in our recruitment process and foster a welcoming and inclusive environment.
Als Kundenbetreuer/in (m/w/d) bei MyHammer wirst du Teil eines multidisziplinären Teams, das von einem Teamleiter geleitet wird und das ein gemeinsames Ziel verfolgt: unsere Kunden zu betreuen und sie auf unserer Plattform erfolgreich zu machen.
Du wirst diese Aufgaben eigenständig und in Zusammenarbeit mit anderen Abteilungen ausführen. Mit einer Kombination aus Homeoffice und gemeinsamen Bürotagen stellen wir einen regelmäßigen Austausch sowie eine angenehme Work-Life-Balance sicher.
Nach einer technischen und praktischen Einarbeitung werden deine Aufgaben folgende sein:
Der Kundenservice ist von Montag bis Freitag geöffnet, an Wochenenden wird nicht gearbeitet.
Erste Berufserfahrung im Kundendienst
Stets eine positive, einfühlsame und professionelle Haltung gegenüber Kunden
Teamgeist und gute Anpassungsfähigkeit
Vertrautheit mit CRM-Systemen und -Verfahren
Sicherer Umgang mit Computern (Google Suite, Microsoft Office)
Deutsch, sehr gute Kenntnisse in Wort und Schrift
Englischkenntnisse, mindestens B2-Niveau
You can make an Impact. Joining Instapro Group is an opportunity to help crack the code in one of the last big industries to become digital-first. We’re leaders in our markets, yet small enough for everyone to make a real difference.
We care. We don’t believe in one size fits all. Whether it’s flexibility in your working hours, your location, or opportunities to advance and grow, you’ll find the space to be your best self.
These are the benefits you'll enjoy:
Highly competitive salary package starting at €37,000 per year
€1,000 starting bonus
Permanent contract
Eligibility to receive stock appreciation rights
28 days paid holiday
Hybrid work environment (one day minimum per week at the office, more can be required)
Pension scheme
Mental health support via OpenUp
Public transport subsidy
Lunch allowance
Regular team events
These are the values that guide everything we do:
Read our values in full here
Interested in applying? Submit your application below and we will get back to you.
or
Your application has been successfully submitted!
You need to based in one of our office locations or be willing to relocate to one of them.
We have a hybrid-work model, which means that it’s up to you whether you prefer to work onsite or feel more comfortable working from home. However, in some roles, we might be looking for people to come to the office more regularly. You can have a look at what locations we are active in via the button below.
Please go through the job description once again and be ready to ask your questions to help yourself better understand if our environment matches your expectations.
You can visit Instapro Group's other web spaces, such as our LinkedIn page, to get a feel for our vibe.
Our interviewing processes can differ slightly depending on the department. The three steps that are consistent for every vacancy are a talk with the hiring manager at the beginning, a team interview in the middle, and an elevator interview at a later phase of the process. The best way to prepare for an elevator interview is to go over our values.
