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Our values

Our values are the principles we live and work by. They inform everything we do, from how we interact with each other to how we make decisions that impact our customers.

We put integrity first

  • We are authentic, transparent and respectful.

  • We honour our word and our commitments.

  • We act with integrity and empathy with all stakeholders: Customers, shareholders and our team members.

We are all stewards

  • We are stewards of the company on behalf of all stakeholders.

  • We 'get up in the helicopter' to see the whole picture and make the right decision for the entire company.

  • We take pride in our work and always give our best effort; we take responsibility for our actions.

We follow the evidence

  • We are objective, evidence-based and pragmatic in our decision-making.

  • We act on the preponderance of the evidence (70% confidence in a decision).

  • At the same time, we do not over-analyse or over-deliberate; we have a bias to action and we value getting work done.

We never stop learning

  • We are open-minded and curious.

  • We embrace change and challenge our own assumptions; we are committed to growing.

  • We share knowledge openly across the company and learn from both our successes and our failures.

We win together

  • We collaborate and earn trust with our colleagues.

  • We communicate and give feedback openly, honestly and constructively.

  • We disagree and commit: we share evidence to solve problems and we support the final decision, even if we disagree.

We are inclusive

  • Everyone is different, and our differences make us stronger together.

  • We are committed to building a diverse and inclusive company.