You have 1-3 years of experience in a customer service environment.
Outstanding communication skills. You enjoy talking to people, take pride in writing a great email and know how to adapt your tone to suit each enquiry.
You’re organised, able to prioritise your own workload, have excellent attention to detail and enjoy working in a fast paced environment.
You enjoy a varied role, you’re flexible and able to quickly adapt as required by the needs of the business and our customers.
You are confident and calm under pressure - you don’t shy away from difficult conversations. You use your empathetic approach and enhanced complaint handling skills to help your customers to find a positive solution.
You have a positive outlook, bags of enthusiasm, are a natural team player and always able to smile at the end of a challenging day.
Comfortable with technology. Able to quickly learn new applications and processes.
Why you’ll enjoy working at the Instapro Group
You can make an Impact. Joining Instapro Group is an opportunity to help crack the code in one of the last big industries to become digital-first. We’re leaders in our markets, yet small enough for everyone to make a real difference.
We care. We don’t believe in one size fits all. Whether it’s flexibility in your working hours, your location, or opportunities to advance and grow, you’ll find a supportive and open culture designed to help our team members thrive.
These are the benefits you'll enjoy:
33 days holiday (including bank holidays) + 1 annual bonus leave day after 5, 8, 10, 15 and 20 work anniversaries (capped at 5 bonus leave days)
5% employer pension contribution
Eligibility to receive stock appreciation rights
Comprehensive private medical insurance with AXA
Routine treatments health cash plan
Enhanced parental leave
Hybrid work environment
Training support
Generous hybrid allowance
Commuting allowance for office days
These are the values that guide everything we do:
- We put integrity first. We are authentic, transparent and respectful.
- We are all stewards. We are stewards of the company on behalf of all stakeholders.
- We follow the evidence. We are objective, evidence-based and pragmatic in our decision-making.
- We never stop learning. We are open-minded and curious.
- We win together. We collaborate and earn trust with our colleagues.
- We are inclusive. We are committed to building a diverse and inclusive company.
Read our values in full here
Interested in applying? Submit your application below and we will get back to you.