Hi from the Instapro Group 👋🏼
We're the technology company behind a home services revolution. Our mission is to help tradespeople get the work they want and homeowners hire the tradespeople they need.
At Instapro, every team member’s perspective and experience advances our mission. We are committed to creating a workplace that reflects the communities we serve. We work hard to mitigate biases in our recruitment process and foster a welcoming and inclusive environment.
We believe in cross-functional collaboration as the enabler of high performance. As the Head of Program Management, you'll steward cross-functional and strategic Programs, defining the Program Strategy, scope and integrated plan to deliver it with consistent quality.
Naturally curious, you’ll take an evidence-based approach to structure and deliver a number of commercial experiments involving our Product (web, app) and Customer Service operation. You’ll ‘get up in the helicopter’ and make recommendations that drive the business forward at the right time, prioritising and scaling what works, stopping and learning from what doesn’t.
Program Management collaborates closely with Product Management, Engineering Management, Design, Customer Service, Marketing, and Analytics, enabling agile teams to strategise, plan and deliver at scale, so we can achieve the Desired Outcomes of the Strategic Framework together. Comfortable working with both technical and less-technical disciplines, you’ll ensure transparency of reporting & performance monitoring, simplicity of policy & process design, and quality assurance on execution. Leveraging e.g. Jira and Confluence, you’ll ensure clear communication of changes across the business Globally, and simplify the integration of those changes into business-as-usual for our teams.
Your role includes the following:
Stewarding cross-functional business initiatives (aka Programs), defining the Program Strategy, scope and integrated plan to deliver it
Synchronising the opportunities that are part of the Program, to achieve the desired outcomes. This includes gathering inputs and requirements, defining milestones and success criteria
Leading a team of Program Managers, providing guidance, coaching, and line management to help them achieve their goals and deliver high-quality outputs
Enabling virtual Program Teams, which might include Product, Technology, UX, Operations, Marketing, Legal, Finance and HR collaboration
Designing new business policies, processes and campaigns, ensuring decision-making, Quality Assurance, and execution in alignment with our mission, brand, and values
Reviewing, and in some cases rewriting, Product Alignment Documents, operational plans, business policies, operational processes, and other documentation
Collaborating with senior leaders in each department to identify new opportunities that could improve efficiency and reduce costs, enabling effective prioritisation and ROI
Developing strategies for improving operational efficiency, reducing costs, and increasing customer satisfaction
>10 years of business experience
>3 years of experience in technology companies
>3 years of experience leading and line managing Program or Product Managers.
>3 years experience as product management professionals, bonus for acquisition or customer service team experience too
Experience in a combination of the following: Program Management; Continuous Improvement; Business/Sales Operations; Product Management; Management Consulting with technology industry experience; or Technical Program Management interfacing with Customer Services
Experience with JIRA, Confluence, and a bonus for Looker and Iterable
Experience working between both business and product/technical teams to promote effective solutions that fulfil both strategic and operational needs
Experience in independently leading all phases of a business initiative, including identification of the business problem, development of business cases and project plans, and subsequent delivery through to benefits realisation
Strong analytical problem-solving skills, with a flexible approach to program management, iterating and adapting that approach when necessary
Objective & evidence based mindset & ability to operate within an evidence-based organisation
Experience working cross functionally to build relationships at all levels- from Customer Service agents to the CEO
Certification in SAFe, Prince 2, Scrum, Lean/Six Sigma or similar a plus
Fluency in English
This is a unique opportunity for a strategic professional to contribute significantly to the success of a dynamic and growing organisation. If you are results-oriented with a passion for delivering results across departments, we invite you to apply and join our talented team.
You can make an Impact. Joining Instapro Group is an opportunity to help crack the code in one of the last big industries to become digital-first. We’re leaders in our markets, yet small enough for everyone to make a real difference.
We care. We don’t believe in one size fits all. Whether it’s flexibility in your working hours, your location, or opportunities to advance and grow, you’ll find a supportive and open culture designed to help our team members thrive.
These are the benefits you'll enjoy:
33 days holiday (including bank holidays) + 1 annual bonus leave day after 5, 8, 10, 15 and 20 work anniversaries (capped at 5 bonus leave days)
5% employer pension contribution
Eligibility to receive stock appreciation rights
Comprehensive private medical insurance with AXA
Routine treatments health cash plan
Enhanced parental leave
Hybrid work environment
Training support
Generous hybrid allowance
Commuting allowance for office days
These are the values that guide everything we do:
Read our values in full here
Interested in applying? Submit your application below and we will get back to you.
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Your application has been successfully submitted!
You need to based in one of our office locations or be willing to relocate to one of them.
We have a hybrid-work model, which means that it’s up to you whether you prefer to work onsite or feel more comfortable working from home. However, in some roles, we might be looking for people to come to the office more regularly. You can have a look at what locations we are active in via the button below.
Please go through the job description once again and be ready to ask your questions to help yourself better understand if our environment matches your expectations.
You can visit Instapro Group's other web spaces, such as our LinkedIn page, to get a feel for our vibe.
Our interviewing processes can differ slightly depending on the department. The three steps that are consistent for every vacancy are a talk with the hiring manager at the beginning, a team interview in the middle, and an elevator interview at a later phase of the process. The best way to prepare for an elevator interview is to go over our values.
