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Product Operations Manager

Hybrid
  • London, England, United Kingdom
PTU Operations

Hi from the Instapro Group 👋🏼

We're the technology company behind a home services revolution. Our mission is to help tradespeople get the work they want and homeowners hire the tradespeople they need.

At Instapro, every team member’s perspective and experience advances our mission. We are committed to creating a workplace that reflects the communities we serve. We work hard to mitigate biases in our recruitment process and foster a welcoming and inclusive environment.

Job description

As a Product Operations Manager, you will play an important role in ensuring the seamless coordination between various teams involved in product development, releases, and ongoing operations. You will be responsible for optimising processes, managing timelines, and facilitating communication among cross-functional teams to drive efficiency and successful product outcomes. This role requires a combination of project management skills, strategic thinking, and a deep understanding of product development lifecycles.


In this role, you will report to the Director of PTU Operations, and you are part of the PTU management group (consisting of ~25 managers in the Instapro Group PTU department). You will work closely with the PTU leadership, managers, the Agile Coaches, Program Management as well as with people in other departments.


Over the past few years, our product, technology and UX (a.k.a. PTU) department has grown from 3 small separate teams (30-60 people) into 1 larger department of ~200 people. We have ~20 cross-functional teams that work predominantly remote and are distributed across our 4 office locations (Germany, France, The Netherlands and the UK).

This growth has come with many different challenges, ranging from the way people communicate with each other, deciding which processes we may or may not need, the level of guidelines and clarity our people require, and the impact the larger scale has on our support activities (recruitment, management, HR, agile coaching).


Your role includes the following:

  • Process and tooling optimization: continuously assess and improve operational processes and tooling related to product development, release management and ongoing maintenance. Streamline workflows and implement best practices to improve productivity and quality

  • Stakeholder management: build and maintain strong relationships with internal stakeholders, including leadership, managers and team members. Solicit feedback, address concerns, and advocate for the needs of Product and PTU as a whole

  • Data analysis and reporting: utilise data analytics tools (like Looker & Nave) to gather insights into product teams and overall department performance. Create reports to communicate key findings and inform decision-making by PTU leadership and other stakeholders

  • Continuous improvement: stay updated on industry trends, emerging technologies, and best practices in product management and product operations. Identify opportunities for innovation and proactively propose initiatives to enhance the effectiveness and efficiency of the Product team and PTU as a whole

  • Support skills development: support managers by providing tools, processes and resources for mentorship, guidance and skill enhancement opportunities for team members

  • Advise on organisational strategy: be a sparring partner for the PTU Leadership Team and PTU Management Group when discussing organisational changes, restructuring and other optimisations


Example projects

  • Improve the recruitment and onboarding process for new Product team members, allowing these new joiners to start adding value far sooner than is now possible.

  • Assess and bring improvements in how teams share information (releases, experiments, learnings from incidents, etc.)

Job requirements

  • 2 or more years of experience in product management within the tech industry

  • Strong organisational skills with the ability to manage multiple projects simultaneously in a fast-paced environment

  • Excellent communication, negotiation and interpersonal skills, taking into account that much of our communication is done asynchronously

  • Proficiency in project management tools (e.g. Jira) and collaboration platforms (e.g. Slack, Google Suite)

  • Analytical mindset with proficiency in data analysis and reporting tools (e.g. Excel, Looker, Nave)

  • Familiarity with agile development methodologies and software development lifecycle (SDLC) processes

  • Experience working with cross-functional teams and managing stakeholders at all levels of the organisation


Why you’ll enjoy working at the Instapro Group

You can make an Impact. Joining Instapro Group is an opportunity to help crack the code in one of the last big industries to become digital-first. We’re leaders in our markets, yet small enough for everyone to make a real difference.
We care. We don’t believe in one size fits all. Whether it’s flexibility in your working hours, your location, or opportunities to advance and grow, you’ll find a supportive and open culture designed to help our team members thrive.

These are the benefits you'll enjoy:

  • 33 days holiday (including bank holidays) + 1 annual bonus leave day after 5, 8, 10, 15 and 20 work anniversaries (capped at 5 bonus leave days)

  • 5% employer pension contribution

  • Eligibility to receive stock appreciation rights

  • Comprehensive private medical insurance with AXA

  • Routine treatments health cash plan

  • Enhanced parental leave

  • Hybrid work environment

  • Training support

  • Generous hybrid allowance

  • Commuting allowance for office days



These are the values that guide everything we do:

  • We put integrity first. We are authentic, transparent and respectful.
  • We are all stewards. We are stewards of the company on behalf of all stakeholders.
  • We follow the evidence. We are objective, evidence-based and pragmatic in our decision-making.
  • We never stop learning. We are open-minded and curious.
  • We win together. We collaborate and earn trust with our colleagues.
  • We are inclusive. We are committed to building a diverse and inclusive company.

Read our values in full here

Interested in applying? Submit your application below and we will get back to you.

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Good to know...

Do you offer remote work?

You need to already be based in one of our office locations or be willing to relocate to one of them.

We have a hybrid-work policy, which means that it’s up to you whether you prefer to work onsite or feel more comfortable working from home. However, in some roles, we might be looking for people living in the same region. You can have a look at what locations we are active in via the button below.

How should I prepare for an interview?

Please go through the job description once again and be ready to ask your questions to help yourself better understand if our environment matches your expectations.

You can visit Instapro Group's other web spaces, such as our LinkedIn page, to get a feel for our vibe.

What does an interviewing process generally look like?

Our interviewing processes can differ slightly depending on the department. The three steps that are consistent for every vacancy are a talk with the hiring manager at the beginning, a team interview in the middle, and an elevator interview at a later phase of the process. The best way to prepare for an elevator interview is to go over our values.