We believe in cross-functional collaboration as the enabler of high performance. As a Program Manager, you'll steward cross-functional and strategic Programs, defining the Program scope and integrated plan to deliver it with consistent quality.
Naturally curious, you’ll execute a number of commercial experiments involving our Customer Service operation and Product (web, app). You’ll make recommendations that drive the business forward at the right time, prioritising and scaling what works, stopping and learning from what doesn’t.
Program Management collaborates closely with Product Management, Operations, Marketing, Analytics, Technology and UX, enabling agile teams to strategise, plan and deliver at scale, so we can achieve the Desired Outcomes in the Strategic Framework together. Comfortable working with both technical and less-technical disciplines, you’ll ensure transparency of reporting & performance monitoring, simplicity of policy & process design, and quality assurance on execution. Leveraging Confluence, Jira and Salesforce, you’ll ensure clear communication of changes across the business fortnightly, and simplify the integration of those changes into business-as-usual for PTU, Operations and Marketing.
Your role includes the following:
Stewarding cross-functional business initiatives (aka Programs), defining the Program scope and integrated plan to deliver it
Synchronising the opportunities that are part of the Program, to achieve the desired outcomes. This includes gathering inputs and requirements, defining milestones and success criteria
Enabling virtual Program Teams, which might include Product, Technology, UX, Operations, Marketing, Legal, Finance and HR collaboration
Designing new business policies, processes and campaigns, ensuring quality execution, in alignment with our mission, brand, and values
Creating Product Alignment Documents, operational plans, business policies, operational processes, and other documentation
Collaborating with teams in each department to identify new opportunities that could improve efficiency and reduce costs, enabling effective prioritisation and ROI