Hi from the Instapro Group 👋🏼
We're the technology company behind a home services revolution. Our mission is to help tradespeople get the work they want and homeowners hire the tradespeople they need.
At Instapro, every team member’s perspective and experience advances our mission. We are committed to creating a workplace that reflects the communities we serve. We work hard to mitigate biases in our recruitment process and foster a welcoming and inclusive environment.
Open in all locations: France, Germany, the Netherlands, and the United Kingdom
We believe in cross-functional collaboration as the enabler of high performance. As a Program Specialist, you'll steward cross-functional Programs, managing the Program scope and integrated plan to deliver it with consistent quality.
Naturally curious, you’ll execute a number of commercial experiments involving our Product (web, app) and/or Customer Service operation. You’ll make recommendations that drive the business forward at the right time, prioritising and scaling what works, stopping and learning from what doesn’t.
Program Specialist’s primarily coordinate less-complex Programs of work that are cross-functional and cross-department, supporting wider virtual Program teams.
Program Specialists collaborate closely with Product Management, Operations, Marketing, Analytics, Technology and UX, enabling agile teams to plan and deliver at scale, so we can achieve the Desired Outcomes in the Strategic Framework together. Working with both technical and less-technical disciplines, you’ll ensure transparency of reporting & performance monitoring, simplicity of policy & process design, and quality assurance on execution. Leveraging Confluence, Jira and Salesforce, you’ll ensure clear communication of changes across the business fortnightly, and simplify the integration of those changes into business-as-usual for PTU, Operations and Marketing.
Your role includes the following:
Stewarding cross-functional business initiatives (aka Programs), managing the Program scope and coordinating the integrated plan to deliver it
Synchronising the opportunities/projects that are part of the Program, to achieve the desired outcomes. This includes gathering inputs and requirements, defining milestones and success criteria
Enabling virtual Program Teams, which might include Product, Technology, UX, Operations, Marketing, Legal, Finance and HR collaboration
Designing new business policies, processes and campaigns, ensuring quality execution, in alignment with our mission, brand, and values
Creating Alignment Documents, operational plans, business policies, operational processes, and other documentation
Collaborating with teams in each department to identify new opportunities that could improve efficiency and reduce costs, enabling effective prioritisation and ROI
3+ years of business experience
3+ years of experience in technology companies
2+ years experience in supporting Product or Customer-facing operational teams / also open to experienced product management professionals with customer service team experience
Experience with Salesforce, JIRA, Confluence, and a bonus for Looker and Iterable
Strong analytical problem-solving skills, with a flexible approach to program management, iterating and adapting that approach when necessary
Objective & evidence based mindset & ability to operate within an evidence-based organisation
Experience working cross functionally to build relationships
Fluency in English
You can make an Impact. Joining Instapro Group is an opportunity to help crack the code in one of the last big industries to become digital-first. We’re leaders in our markets, yet small enough for everyone to make a real difference.
We care. We don’t believe in one size fits all. Whether it’s flexibility in your working hours, your location, or opportunities to advance and grow, you’ll find a supportive and open culture designed to help our team members thrive.
These are the benefits you'll enjoy:
Highly competitive salary package
Hybrid work environment
Hybrid allowance/benefit
Eligibility to receive an equity award
Temporary work from abroad policy
Mental health support
Regular team and social events
Further benefits depending on location
These are the values that guide everything we do:
Read our values in full here
Interested in applying? Submit your application below and we will get back to you.
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Your application has been successfully submitted!
You need to based in one of our office locations or be willing to relocate to one of them.
We have a hybrid-work model, which means that it’s up to you whether you prefer to work onsite or feel more comfortable working from home. However, in some roles, we might be looking for people to come to the office more regularly. You can have a look at what locations we are active in via the button below.
Please go through the job description once again and be ready to ask your questions to help yourself better understand if our environment matches your expectations.
You can visit Instapro Group's other web spaces, such as our LinkedIn page, to get a feel for our vibe.
Our interviewing processes can differ slightly depending on the department. The three steps that are consistent for every vacancy are a talk with the hiring manager at the beginning, a team interview in the middle, and an elevator interview at a later phase of the process. The best way to prepare for an elevator interview is to go over our values.
