Hi from the Instapro Group 👋🏼
We're the technology company behind a home services revolution. Our mission is to help tradespeople get the work they want and homeowners hire the tradespeople they need.
At Instapro, every team member’s perspective and experience advances our mission. We are committed to creating a workplace that reflects the communities we serve. We work hard to mitigate biases in our recruitment process and foster a welcoming and inclusive environment.
We are looking for a Senior Product Designer who’s a passionate advocate for the voice of the customer and can foster and evangelise user-centred design principles in the organisation. This role has an end-to-end responsibility - from discovery and ideation to delivery - you’ll create and optimize features that make a material impact in our customers’ lives, as well as helping us to achieve our business goals.
You’ll play a key role in the product team - through planning design-thinking activities and conducting user research, to designing user-flows, testing prototypes and studying data, you will continuously help guide and enhance our offering for our customers.
Your role includes the following:
Plan and conduct research with users to understand their needs
Own the design process, from start to finish
Plot user-journeys and design interfaces and information hierarchies that create a rewarding and motivating user experience
Create interactive prototypes for testing and development
Write intuitive UX copy that helps guide users through the experience
Review and critique design from your peer designers
Use UX metrics and user research insights to inform your design decisions
Plan UX/UI priorities with Product Managers
Proactively research, identify, and highlight user needs to continuously enhance the usability and experience of all digital touchpoints
Influence strategies and approaches by using storytelling techniques to advocate for user experience improvements across the organization
Own, contribute and expand our Design System
7+ years of hands-on UX design experience - we’re keen to see top-notch solutions across content, platforms and devices in your portfolio
2+ years of experience in a customer-facing digital marketplace
A knowledge and understanding of contemporary design-thinking and user-centered design processes. We’d like to see your process in your portfolio.
Experience planning and conducting user research; from ethnography to validation and usability
Strong interaction design, information architecture, and user-interface design skills
You have in-depth knowledge of customer behaviour and understand how to translate insights into customer journeys and product/service requirements
Know all about the good, the bad and the ugly of UX and UI design - you understand that good design is about moving people instead of moving pixels
Master your tools. Figma, Adobe Creative Cloud, etc
You’re a team player, while also being able to work autonomously
Proactive at bringing knowledge and best practices to help build the skills of the team
Creative, open to learning new things and embracing diverse ideas
Fluency in English so you can communicate easily with all of your colleagues and conduct user interviews across the UK
You can make an Impact. Joining Instapro Group is an opportunity to help crack the code in one of the last big industries to become digital-first. We’re leaders in our markets, yet small enough for everyone to make a real difference.
We care. We don’t believe in one size fits all. Whether it’s flexibility in your working hours, your location, or opportunities to advance and grow, you’ll find a supportive and open culture designed to help our team members thrive.
These are the benefits you'll enjoy:
Highly competitive salary package
Hybrid work environment
Hybrid allowance/benefit
Eligibility to receive an equity award
Temporary work from abroad policy
Mental health support
Regular team and social events
Further benefits depending on location
These are the values that guide everything we do:
We put integrity first. We are authentic, transparent and respectful.
We are all stewards. We are stewards of the company on behalf of all stakeholders.
We follow the evidence. We are objective, evidence-based and pragmatic in our decision-making.
We never stop learning. We are open-minded and curious.
We win together. We collaborate and earn trust with our colleagues.
We are inclusive. We are committed to building a diverse and inclusive company.
Read our values in full here
Interested in applying? Submit your application below and we will get back to you.
or
Your application has been successfully submitted!
You need to be based in one of our office locations or be willing to relocate to one of them.
We have a hybrid-work model, which means that it’s up to you whether you prefer to work onsite or feel more comfortable working from home. However, in some roles, we might be looking for people to come to the office more regularly. You can have a look at what locations we are active in via the button below.
Please go through the job description once again and be ready to ask your questions to help yourself better understand if our environment matches your expectations.
You can visit Instapro Group's other web spaces, such as our LinkedIn page, to get a feel for our vibe.
Our interviewing processes can differ slightly depending on the department. The three steps that are consistent for every vacancy are a talk with the hiring manager at the beginning, a team interview in the middle, and an elevator interview at a later phase of the process. The best way to prepare for an elevator interview is to go over our values.
