Hi from the Instapro Group 👋🏼
We're the technology company behind a home services revolution. Our mission is to help tradespeople get the work they want and homeowners hire the tradespeople they need.
At Instapro, every team member’s perspective and experience advances our mission. We are committed to creating a workplace that reflects the communities we serve. We work hard to mitigate biases in our recruitment process and foster a welcoming and inclusive environment.
As a Translation and Localisation Manager at the Instapro Group, you will lead and coordinate the translation and localisation of our digital experience.
Reporting to the Content Design Manager, you will work collaboratively across Product, Design, Engineering and other teams to ensure our product, communications and customer service experience is efficiently translated and localised for all the markets we serve - from Europe to North America.
You will also be responsible for leading the translation of our product to support the expansion of our business into new markets. As well as identifying improvements to our overall processes, teams and systems to help us scale effectively.
Your role includes the following:
Coordinate and manage all translation requests from our cross-functional teams to deliver high-quality, localised content for delivery
Collaborate with key stakeholders across Marketing, Customer Service and CRM to ensure translation is effective across all customer touchpoints
Support new market expansion by leading the translation and localisation of all content types in line with programme delivery
Manage and develop our growing community of translators (incl. freelance contributors), ensuring delivery is timely, high quality and within budget
As part of the Content Design team, develop and maintain controlled vocabularies and terminology sets to ensure effective localisation of our product content across markets
Identify improvements to our translation and localisation processes and systems, continuously optimising for efficiency, scalability and quality across all content types
Act as a key point of contact for all translation queries from across the Instapro Group
5+ years of experience managing or coordinating translation/localisation, ideally within a product environment
Strong understanding of translation processes, tools and systems, including Translation Management Software (TMS)
Excellent organisational and project management skills, able to balance multiple timelines and requirements at a time
Skilled communicator, experienced in collaborating with cross-functional teams (ideally, Product, Technology and UX)
Experience in managing and developing a community or network of freelance translation contributors
Fluency in English is essential. Proficiency in another European language would be beneficial
Strong attention to detail and quality assurance skills
A proven self-starter, confident working independently where necessary, as well as within a collaborative, team environment
You can make an Impact. Joining Instapro Group is an opportunity to help crack the code in one of the last big industries to become digital-first. We’re leaders in our markets, yet small enough for everyone to make a real difference.
We care. We don’t believe in one size fits all. Whether it’s flexibility in your working hours, your location, or opportunities to advance and grow, you’ll find a supportive and open culture designed to help our team members thrive.
These are the benefits you'll enjoy:
Highly competitive salary package
Hybrid work environment
Hybrid allowance/benefit
Eligibility to receive an equity award
Temporary work from abroad policy
Mental health support
Regular team and social events
Further benefits depending on location
These are the values that guide everything we do:
Read our values in full here
Interested in applying? Submit your application below and we will get back to you.
or
Your application has been successfully submitted!
You need to based in one of our office locations or be willing to relocate to one of them.
We have a hybrid-work model, which means that it’s up to you whether you prefer to work onsite or feel more comfortable working from home. However, in some roles, we might be looking for people to come to the office more regularly. You can have a look at what locations we are active in via the button below.
Please go through the job description once again and be ready to ask your questions to help yourself better understand if our environment matches your expectations.
You can visit Instapro Group's other web spaces, such as our LinkedIn page, to get a feel for our vibe.
Our interviewing processes can differ slightly depending on the department. The three steps that are consistent for every vacancy are a talk with the hiring manager at the beginning, a team interview in the middle, and an elevator interview at a later phase of the process. The best way to prepare for an elevator interview is to go over our values.
